Jorge was fantastic with his follow through, and customer care. My 12x10.5 Persian, Pottery Barn Rug, was returned and rolled out by both Jorge and his co-worker. They were polite, professional, and even held my rug a few extra days, while I had my hard wood floors professionally cleaned, so it would be out of the way! I highly recommend this company. I was very happy with the care that was given to my beautiful rug. And the price, for this size!!! Don't get me started.... other companies were quoting me half, or more than half of my total rent. The price was fair, and once again, fantastic customer service. Thank you Jorge, and Champion Chem-Dry.